Privacy Policy
Effective Date: November 21, 2024
1. Introduction
Welcome to Kafal Care™. We are a technology company based in Kathmandu, Nepal, dedicated to providing innovative solutions for in-home blood testing. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: When you register for our services, we may collect personal information such as your name, email address, phone number, and address.
- Health Information: We may collect health-related information necessary for the provision of our services, which may include details about your medical history and the specific tests you are interested in.
- Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, and pages visited.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our services, including coordinating with our partner labs and third-party technicians.
- To communicate with you regarding your inquiries, appointments, and test results.
- To improve our website and services based on user feedback and usage patterns.
- To comply with legal obligations and protect our rights.
4. Sharing Your Information
We do not conduct tests or operate a laboratory. All testing is performed by our partner labs, and our technicians are third-party companies. We may share your information with:
- Partner Labs: To facilitate the testing process and provide you with accurate results.
- Third-Party Technicians: To ensure that the in-home testing is conducted professionally and safely.
- Service Providers: We may engage third-party service providers to assist us in operating our website and services, who will have access to your information only to perform specific tasks on our behalf.
5. Kafal Care AI Nurse
Kafal Care AI Nurse is a supervised AI tool designed to assist you with your health inquiries. All interactions with the AI Nurse are stored on servers located in the USA. We take the privacy and security of your data seriously and implement measures to protect it.
6. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Request deletion of your personal information, subject to certain exceptions.
- Withdraw consent for the processing of your personal information, where applicable.
To exercise these rights, please contact us at [[email protected]].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Kafal Care™
Kathmandu, Nepal
Email: [[email protected]]
10. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the country of Nepal.