Terms of Use
Effective Date: January 08, 2025
Welcome to Kafal Care! These Terms of Service ("Terms") govern your access to and use of our services, including in-home care services such as in-home blood tests, IV therapy, caregiver services, and NeuroNest™ care services, as well as our AI-powered healthcare platform (collectively referred to as the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By using our Services, you affirm that you are at least 18 years old or are using the Services under the supervision of a parent or guardian. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Services Provided
Kafal Care offers a range of in-home healthcare services, including but not limited to:
- In-Home Blood Tests: Collection and analysis of blood samples in the comfort of your home.
- IV Therapy: Administration of intravenous therapy as prescribed by a licensed healthcare professional.
- Caregiver Services: Provision of personal care and assistance by trained caregivers.
- NeuroNest Care Services: Specialized care services for individuals with neurological conditions.
- Membership: Monthly or Yearly recurring membership for anyone looking to build healthy habits and track their health for preventive care using AI technology.
3. User Responsibilities
You agree to:
- Provide accurate, current, and complete information when creating an account or using our Services.
- Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
- Use the Services only for lawful purposes and in accordance with applicable laws and regulations.
- Not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.
4. AI-Powered Healthcare Platform
Kafal Care utilizes AI technology to enhance the delivery of healthcare services. While we strive to provide accurate and reliable information, you acknowledge that the AI-generated insights and recommendations are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
5. Health Data Policy
Your use of our Services is also governed by our Health Data Policy, which outlines how we collect, use, and protect your health information. By using our Services, you consent to the collection and use of your health data as described in our Health Data Policy.
6. Payment Policy
All payments for Services are subject to our Payment Policy. By using our Services, you agree to comply with the terms outlined in our Payment Policy, including payment methods, billing cycles, and refund policies.
7. Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to the practices described in our Privacy Policy.
8. Limitation of Liability
To the fullest extent permitted by law, Kafal Care, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Services, including but not limited to loss of profits, data, or goodwill.
9. Indemnification
You agree to indemnify, defend, and hold harmless Kafal Care and its affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Services, your violation of these Terms, or your violation of any rights of another party.
10. Modifications to Terms
Kafal Care reserves the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. Your continued use of the Services after any such changes constitutes your acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert State/Country], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Services shall be resolved in the courts located in [Insert Jurisdiction].
12. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Kafal Care
New Plaza-29, Kathmandu, Nepal
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.