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Payment Policy

Effective Date: January 11, 2025

Introduction

Kafal Care is dedicated to providing exceptional services across Nepal and India, operating in over 150 cities in both countries. This Payment Policy outlines the accepted payment methods, transaction processes, and terms related to payments for our services. By using our services, you agree to comply with the terms set forth in this policy.

Payment Methods

Nepal

In Nepal, we accept the following payment methods:

  1. Khalti
  2. e-Sewa
  3. FonePay
  4. IME Pay
  5. Cash Payment
  6. SCT Cards, Visa, MasterCard, and American Express

India

In India, we accept the following payment methods:

  1. UPI (Unified Payments Interface)
  2. Visa
  3. MasterCard
  4. Discover
  5. American Express

Payment Terms

1. Payment Requirement

  • All payments must be made in full prior to booking any services. Your booking will not be confirmed until payment is successfully processed.

2. No Refund Policy

  • Kafal Care has a strict no refund policy. Once payment is made, it is non-refundable under any circumstances. This includes, but is not limited to, cancellations, no-shows, or dissatisfaction with services rendered.

3. Rescheduling Policy

  • If you need to reschedule your appointment, you must do so at least 2 hours prior to the scheduled time. Rescheduling requests made less than 2 hours before the appointment may not be accommodated, and any decision regarding a refund or credit will be at the discretion of Kafal Care.

4. Account Cancellation

  • Kafal Care reserves the right to cancel a customer’s account if there is evidence of abuse or misuse of our services. This includes, but is not limited to, repeated rescheduling, fraudulent activities, or any behavior deemed inappropriate by Kafal Care.

5. Membership Benefits

  • There will be no refunds on any membership benefits. All membership fees are final and non-refundable.

Transaction Process

1. Order Confirmation

  • After selecting your desired services and proceeding to checkout, you will be prompted to choose your preferred payment method.

2. Payment Processing

  • Once you select a payment method, you will be directed to the respective payment gateway to complete the transaction. Ensure that all payment details are entered accurately.

3. Transaction Confirmation

  • Upon successful payment, you will receive a confirmation notification via email or SMS. This confirmation will include details of your transaction and the services purchased.

4. Failed Transactions

  • In the event of a failed transaction, please verify your payment details and attempt the transaction again. If the issue persists, contact our customer support team for assistance.

Security

Kafal Care prioritizes the security of your payment information. We utilize industry-standard encryption and security protocols to protect your data during transactions. We recommend that customers also take necessary precautions to safeguard their payment information.

Customer Support

For any questions or concerns regarding our payment policy or transaction processes, please contact our customer support team at [email protected]. We are here to assist you. You can also reach out to us via WhatsApp.

Changes to the Payment Policy

Kafal Care reserves the right to modify this Payment Policy at any time. Any changes will be communicated to our customers through our website or via email. We encourage you to review this policy periodically for any updates.

By using our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this Payment Policy. Thank you for choosing Kafal Care!